CocoCut FAQ: Common Questions Answered

byCocoCut

Welcome to our FAQ. We get a lot of questions about our video downloader, so we put them all in one spot. If you're wondering about something, you'll probably find the answer here.

The Basics

So, what is CocoCut?

CocoCut is a browser extension for Chrome and Edge that lets you download videos and audio from most websites. It handles streaming formats like HLS and M3U8.

Is it free?

Yes, CocoCut is free. No subscriptions, no watermarks, no hidden fees. Download as much as you want. We also offer an optional premium plan if you want extra features like faster downloads and priority support.

What browsers can I use CocoCut on?

CocoCut works best on Google Chrome (version 70+) and Microsoft Edge (version 79+). It also runs on other Chromium-based browsers like Brave and Vivaldi, but Chrome users get the full experience with all our features.

Do I need to be a computer genius to use it?

No. If you can click a mouse, you can use CocoCut. It's all self-contained in the extension — no extra software or complicated setup. Just install and go.

Getting Started

How do I get this thing installed?

It's easy:

1. For Chrome:Go to theChrome Web Storeand click "Add to Chrome."
2. For Edge:Head to theMicrosoft Edge Add-ons Storeand click "Get."
3. Confirm the installation when prompted.
4. Pin the icon to your toolbar for easy access.

Help! My CocoCut icon vanished!

Don't worry. It's probably just hidden. Click the puzzle piece icon (in Chrome) or the three dots (in Edge) in your toolbar. Find CocoCut in the list and click the pin icon to keep it visible.

It's not finding any videos! What gives?

Sometimes videos are harder to detect. Try these tips:

• Refresh the page.
• Play the video for a few seconds to help CocoCut detect it.
• Try the "Recording Mode" for stubborn videos.
• Note: Some sites use DRM protection that prevents downloading.

Features

What kinds of files can I download?

Almost everything! We support popular formats like MP4, WebM, and MOV for video, and MP3, AAC, and WAV for audio. We even handle streaming formats like HLS and M3U8. For the full list, check out ourSupported Formatspage.

Will my downloads look good?

Yes. CocoCut downloads videos in the best quality available, up to 4K and beyond. What you see is what you get.

What's this "Recording Mode"?

For videos that are hard to detect, Recording Mode captures the video as it plays on your screen. It's slower, but it works for difficult sites.

Privacy & Safety

Are you spying on me?

No. Your privacy matters to us. All the downloading happens right on your computer. We don't see your videos, track your browsing history, or store any of your data. You can read ourPrivacy Policyfor more details.

Is it safe to use?

Yes. We're officially listed on the Chrome and Edge stores, which means we've passed their security checks. We're just here to help you download videos.

Troubleshooting

My downloads are taking forever!

Slow downloads are frustrating. Try these tips:

• Check your internet connection speed.
• Close some of those tabs you have open.
• Make sure you have enough free space on your hard drive.
• Restart your browser if all else fails.

Can I download a whole playlist at once?

Not yet, but we're working on it! Playlist downloading is one of our most requested features. In the meantime, our other product,CocoFetch, already supports playlist downloads.

What about on my phone?

Browser extensions don't work well on mobile devices. For now, CocoCut is only for desktop browsers. But we're considering a mobile app for the future.

Updates

How do I get updates?

You don't have to do anything! Your browser will automatically update CocoCut whenever we release a new version with bug fixes or new features.

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