by CocoCut
Welcome to our FAQ. We get a lot of questions about our video downloader, so we put them all in one spot. If you're wondering about something, you'll probably find the answer here.
CocoCut is a browser extension for Chrome and Edge that lets you download videos and audio from most websites. It handles streaming formats like HLS and M3U8.
Yes — all core features of CocoCut are completely free, forever. You can download videos and audio from most websites, enjoy unlimited downloads with no watermarks, and use all the essential functionality without paying anything. There are no hidden fees, no trial limits, and no paywalls for the basics.
For power users who want more, we also offer an optional premium subscription that unlocks advanced features like faster download speeds, higher quality streaming capture, batch downloads, priority customer support, and an ad-free experience. The subscription is entirely optional — you can use and enjoy CocoCut's core capabilities without ever paying a cent.
CocoCut works best on Google Chrome (version 70+) and Microsoft Edge (version 79+). It also runs on other Chromium-based browsers like Brave and Vivaldi, but Chrome users get the full experience with all our features.
No. If you can click a mouse, you can use CocoCut. It's all self-contained in the extension — no extra software or complicated setup. Just install and go.
It's easy:
Don't worry. It's probably just hidden. Click the puzzle piece icon (in Chrome) or the three dots (in Edge) in your toolbar. Find CocoCut in the list and click the pin icon to keep it visible.
Sometimes videos are harder to detect. Try these tips:
Almost everything! We support popular formats like MP4, WebM, and MOV for video, and MP3, AAC, and WAV for audio. We even handle streaming formats like HLS and M3U8. For the full list, check out our Supported Formats page.
Yes. CocoCut downloads videos in the best quality available, up to 4K and beyond. What you see is what you get.
For videos that are hard to detect, Recording Mode captures the video as it plays on your screen. It's slower, but it works for difficult sites.
No. Your privacy matters to us. All the downloading happens right on your computer. We don't see your videos, track your browsing history, or store any of your data. You can read our Privacy Policy for more details.
Yes. We're officially listed on the Chrome and Edge stores, which means we've passed their security checks. We're just here to help you download videos.
Slow downloads are frustrating. Try these tips:
Not yet, but we're working on it! Playlist downloading is one of our most requested features. In the meantime, our other product, CocoFetch, already supports playlist downloads.
Browser extensions don't work well on mobile devices. For now, CocoCut is only for desktop browsers. But we're considering a mobile app for the future.
You don't have to do anything! Your browser will automatically update CocoCut whenever we release a new version with bug fixes or new features.